What if it rains on the day of the event?
RAIN POLICY: In case of rain or severe weather conditions (high winds exceeding 20mph) during your rental date, customer is allowed to cancel the same day as delivery without any cancellation fee (also pertains to forecasts with probabilities of rain or high winds greater than 50% likelihood). Customer MUST CALL and cancel before 9am on the day of the event. If customer cancels the order, it will be canceled for the rest of the rental period with no guarantee that we can deliver if weather conditions get better.
If customer decides to go ahead with the order even though the weather forecast says it will rain, but it is not actually raining at the time, then we will go ahead and deliver the order. However, if it does start to rain during the rental time, WeeJump reserves the right to cancel the order, due to safety concerns.
During rain/inclement weather, it is unsafe for anyone to play inside the inflatables, therefore we do cancel orders during raining/inclement weather days. However, since people do have events and parties that are usually planned out weeks/months before, we give customers the option to deliver the order or cancel it for days that are predicted to rain.
It is the customer’s responsibility to call WeeJump to cancel their order or go through with it during these rain/inclement weather days before 9am . If customer decides to cancel order once WeeJump driver has already arrived at their location, than WeeJump reserves the right to charge customer a cancellation fee for not contacting before delivery and for making our driver do the labor work and drive out to your location.